I can't wait to receive this item - it's the perfect way to send personal thoughts to my groom-to-be a day before the wedding. I ordered it today, and accidentally chose the wrong shipping speed. I emailed KindNotes immediately - and received the best - and most personalized - service ever. Within an hour of placing my order, not only had they fixed the speed (I needed it express and had accidentally chosen standard) but they had already processed and shipped it out so I would receive it two days earlier. And they emailed me promptly to let me know.Wonderful, wonderful experience. Right in the middle of wedding planning stress, this was so easy it really made me smile!